International Chat & Upselling
A CSA in this role responds to customer queries and provide resolution, support, and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer inquiries.
Roles & Responsibilities • Revert on chats written by the customer on a variety of issues • The Agent will have to present and sell company services to current and potential customers • Update and process information accurately into the system(s) • Resolve customer problems in a timely manner • Take ownership & deliver on customer commitments • Liaise with others within the process in the event that a customer query cannot be resolved at the first point of contact • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner • Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treating all customers with empathy, respect, and consideration. • Ability to solve problems – look for solutions aligned to the customer’s perspective and deliver on all commitments • Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team
A CSA in this role responds to customer queries and provide resolution, support, and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client
Fresher
Shift timing: Rotational shift
Working days: 5days working+2days Rotational off
Cab: 1way and Shuttle service
Salary: 3.5 LPA Incentives Up to 2k
Age limit: up to 37
Experience: Both Fresher and experienced can apply
Work location:Habsiguda, Hyderabad, Telangana
6th floor ,
The Meydan Hotel Grandstand,
Meydan Road,
Nad Al Sheba,
Dubai,
United Arab Emirates
