• Person with Production Support Experience to do L1 support.
• Support Experience with OBDX & OBP to track and monitor tickets, to co-ordinate
with Bank Ops, Business, Customer Service teams to collect details.
• To co-ordinate with L2 & L3 team
Roles & Responsibility
• L1 team member will work with bank existing L1 support team and should be able
to handle up to 8 to 10 calls per day shift.
• L1 support which includes issue monitoring, logging, tracking and status reporting.
• Understanding and logging the Issue.
• Issue Prioritization and Categorization.
• Issue Assignment to L2 Support Team for Resolution.
• SLA Monitoring.
• Provide necessary explanation/ clarification for the queries raised.
• Provide any alternate solution/ work around (if available) for issues affecting day to
day operations of the customer.
• Issue Status Update.
Support Experience with OBDX & OBP to track and monitor tickets, to co-ordinate with Bank Ops, Business, Customer Service teams to collect details.
OBDX, OBP
MNC Company/Good Salary
